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Refund and Cancellation Policy

Just4You supplies personalized digital services that can begin immediately after payment. This policy states when an order may be cancelled or refunded.

Operated by a registered Indian company Updated 27 August 2026

Request window

Within 7 calendar days

Review outcome

Normally within 5 business days

Approved refunds

Returned to the original payment method

1. Before payment

You can change your package or stop checkout at any time before payment is completed. No cancellation request is needed where payment was not successfully captured.

2. After successful payment

Because personalized digital work and automated provisioning may begin immediately after successful payment, confirmed orders are generally final. An order cannot ordinarily be cancelled once the celebration website has been generated, published, delivered, downloaded, or custom work has started.

3. When a refund may be approved

We will review a refund request where:

  • you were charged more than once for the same order;
  • payment was captured but the purchased digital service was not provisioned due to a fault on our side;
  • the service delivered materially differs from the package purchased and we cannot correct it within a reasonable time; or
  • a refund is required under applicable Indian law.

Refunds are not provided for change of mind, accidental purchase after delivery, dissatisfaction based only on personal taste, customer-supplied errors, failure to use the service, or issues caused by unsupported devices or third-party connectivity.

4. How and when to request a refund

Email info@novantixtech.com within 7 calendar days of the payment or delivery, whichever is later. Include your registered email, order or payment ID, amount paid, reason, and supporting screenshots. We will normally acknowledge the request within 2 business days and communicate the outcome within 5 business days after receiving all information needed to review it.

5. Approved refund timeline

Approved refunds are initiated to the original payment method within 5 business days. Banks and payment providers may take a further 5 to 10 business days to display the credit. We cannot direct a refund to a different card, UPI ID, bank account, or wallet. Payment-provider or bank delays are outside our direct control.

6. Failed or pending payments

If your account was debited but our checkout shows a failed or pending payment, first allow 5 to 7 business days for an automatic bank reversal. If the amount is not reversed, contact us with the payment reference. Do not share a CVV, OTP, UPI PIN, or password.

7. Operator and contact

Refunds and cancellations are handled by Novantix Innovation Technologies Private Limited, CIN U62010TS2026PTC211521, Hyderabad, India. Contact info@novantixtech.com or +91 93477 62248.